Shipping policy
At Glyde (www.glydestore.in), we carefully package and ship our premium luxury glass mouse pads to ensure safe delivery. Please review our shipping policy below to understand timelines, charges, and responsibilities.
Order Processing Time
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All orders are processed within 1–3 business days after order confirmation.
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Orders are not shipped or delivered on Sundays or public holidays.
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During high-demand periods, processing times may be slightly extended.
Once your order is shipped, you will receive a shipping confirmation message/email with tracking details.
Shipping Locations
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We currently ship across Globe.
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International shipping may be introduced in the future and will be updated on this page.
Shipping Charges
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Shipping charges (if applicable) will be calculated and displayed at checkout.
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Any promotional free-shipping offers will be clearly mentioned on the website.
Estimated Delivery Time
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Estimated delivery time is 3–7 business days after dispatch, depending on your location.
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Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other factors beyond our control.
Packaging & Fragile Handling
All Glyde products are fragile glass items and are packed using protective materials to minimize the risk of damage during transit.
Despite this, minor risks during shipping may still exist due to the nature of glass products.
Damaged or Lost Shipments
If your order arrives damaged due to shipping, please refer to our Return & Refund Policy.
Important:
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A clear, continuous unboxing video is mandatory for any damage claim.
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Claims without video proof will not be accepted.
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Damage claims must be reported within 24 hours of delivery.
If your package appears visibly damaged before opening, we recommend recording the package condition clearly before unboxing.
Incorrect Address or Failed Delivery
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Please ensure your shipping address and contact details are correct at checkout.
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Glyde is not responsible for delays or losses caused by incorrect or incomplete addresses.
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Orders returned to us due to failed delivery attempts or incorrect addresses may require additional shipping charges for re-dispatch.
Delays Beyond Our Control
Glyde is not liable for shipping delays caused by:
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Courier partner issues
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Natural disasters
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Government restrictions
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Strikes or unforeseen circumstances
We appreciate your patience in such cases.
Contact Us
For shipping-related questions, contact us at: